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ASR Zaion: Hear Your Customers Better

A state-of-the-art speech recognition engine, trained for telephony and alphanumeric data in contact centers.

What ASR Zaion Does

Transcription optimized for telephone calls

A model specifically trained on phone recordings featuring background noise, varying audio quality, and regional accents to ensure accurate transcription of real-life conversations.

A better understanding of intentions

Semantically enriched transcription to facilitate intent analysis by the NLU engine and improve the routing of customer requests.

Support for alphanumeric data

Advanced recognition of ZIP codes, contract numbers, license plate numbers, IBANs, and other identifiers critical to business processes.

Measured performance, customized for each client

ASR Zaion Performance

Word Error Rate (WER)

< 0 %

25% off compared to generic models

Alphanumeric accuracy

0 %

+18% compared to standard ASRs

Transcription time

< 0 s

Real-time streaming

Performance measured on a corpus of 500,000 real conversations from French-language banking and insurance contact centers.

Continuous Improvement Pipeline

Open-source pipeline

Whisper / Wav2Vec2 base models

Business Process Optimization

Training on the Business Data Bank

Fine-Tuning Customer Relations

Customization of industry-specific vocabulary

Safeguards & Sovereignty

  • Automatic anonymization of personally identifiable information (PII) prior to storage
  • Models are trained exclusively in France on sovereign servers
  • A customer-specific environment to ensure the confidentiality of fine-tuning data
  • GDPR compliance and ISO 27001 certification for voice data security

Explore all our AI models

Explore each AI building block and its performance.

NLU/NLP
SLM/LLM
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