The Overflowbot takes care of unanswered calls due to saturated lines, calls outside business hours, or long waiting times. It can then distribute the essential information to your employees via workflow or via email for further processing.
What is the Overflowbot?
Improve the customer experience
Remain available in all situations and offer your customers a unique voice experience.
• Elimination of waiting time
• 24/7 accessibility
• Increase in NPS and customer satisfaction
Availability and prompt service response
Avoid being overwhelmed by a flood of calls and ensure a level of service that lives up to expectations.
• Operational deployment in less than 36 hours
• Low level of IS integration required
• Unlimited volume of calls handled simultaneously
Human Resources development
Optimize planning for a better employee experience.
• Reduction of call backs
• Reduction in processing time through information collected beforehand
• Elimination of anxiety related to the overwhelming number of calls