What is the Overflowbot?

The Overflowbot takes care of unanswered calls due to saturated lines, calls outside business hours, or long waiting times. It can then distribute the essential information to your employees via workflow or via email for further processing.

Improve the customer experience

Remain available in all situations and offer your customers a unique voice experience.

• Elimination of waiting time
• 24/7 accessibility
• Increase in NPS and customer satisfaction

Availability and prompt service response

Avoid being overwhelmed by a flood of calls and ensure a level of service that lives up to expectations.

• Operational deployment in less than 36 hours
• Low level of IS integration required
• Unlimited volume of calls handled simultaneously

Human Resources development

Optimize planning for a better employee experience.

• Reduction of call backs
• Reduction in processing time through information collected beforehand
• Elimination of anxiety related to the overwhelming number of calls

THE ADVANTAGES OF OVERFLOWBOT

MULTILINGUAL

FAQs

VAST AMOUNT OF CONTEXTS AND TRANSCRIPTIONS

SMART TALKING®