The Overflowbot supports your resources and takes care of all unanswered calls due busy lines, out of office hours or long waiting times. It distributes the essential information to the advisors by email for a cold processing.
Once the call has been assessed, the Overflowbot automatically sends all the relevant information to your employees by e-mail or in a workflow for asynchronous processing of the request.
Thanks to the Overflow Manager, you can manage your overflow activity and your pending customer requests in one click.
