To help you manage your business more effectively, we've launched a new, even more intuitive and integrated version of Botcenter®.
To help you manage your business more effectively, we've launched a new, even more intuitive and integrated version of Botcenter®.
The new features will enable you to monitor conversations in real time, access detailed statistics, make continuous improvement easy, and facilitate your relationship with our support team.
Discover the new Botcenter® version 2.4
Here are the main changes:
- New tree structure
- Supervision: Statistics and conversations in real time
- Conversations: History and Pinned
- Analytics: Flow and Performance
- Callflow: Diagram, Funnel and Period
Support: Ticket
- Callflow > Diagram: revolutionize conversation analysis and continuous improvement. Callflow lets you evaluate, categorize and listen to all the customer paths in a conversation: entry, exit, jump, turn, node, duration, flow. A graphical version of your entire conversation.
- Callflow > Funnel: observe the performance of your conversation with a graphical representation of automated processing step by step.
- Callflow > Period: compare the evolution of your key performance indicators over time.
- Support > Ticket: track the resolution of your tickets in real time. Share with the Zaion team.
- Replay conversations: discover the new, more user-friendly player for immersing yourself in the atmosphere of your conversations.
- Profile management: manage your personal information and password.
- Password reset: don't wait for your password to be reset, just change it from the login page.
- Dynamic multi-criteria sorting: sort and filter your conversations by Date, Duration, Transfer and Status.
- Overhaul of flow statistics: new, more comprehensive and intuitive presentation of flow indicators.
- Overhaul of supervision statistics: new, more comprehensive and intuitive presentation of supervision indicators.
- Supervision alert: see your faulty indicators immediately.
The entire Zaion team is at your disposal for further information. Please do not hesitate to contact your usual contacts or send us an email at contact@zaion.ai.
