The Welcomebot is revolutionizing the welcoming of your customers by allowing them to express their request in natural language. Once the request is evaluated, the call is transferred to a processing bot or to the appropriate advisor.
What is the Welcomebot?
Improve the customer experience
Address your customers’ needs in all kinds of situations and provide them with a unique voice experience.
• A flexible and smooth customer journey in natural language without delays
• A personalized greeting through caller ID authentication
• Emotion detection to improve call distribution
Increase productivity and reduce operational costs
Boost your productivity and customer service quality by automating a large volume of calls.
• Reduction of call routing errors
• Reduction of average processing time
• Elimination of waiting time for processing simple requests
Optimize operator performance
Opt for intelligent call distribution and allow your operators to become true customer relationship experts.
• Handling high value-added calls only
• Call transfers with background information such as the reason for calling, the customer’s profile, previous experiences, and emotions
• Appreciation of operators’ skills