Welcomebot
Receive and qualify your requests 24/7. Omnichannel, for voice on the phone, as well as in writing for your website
Welcomebot, what is it?
Welcomebot revolutionizes the way your customers are greeted, allowing them to express their requests in natural language and/or in writing. Once the request has been qualified, it is transferred either to a processing bot, or to the appropriate advisor.
Improving customer experience
Respond to your customers' needs in all circumstances and offer them a unique voice and text experience.
Flexible, seamless natural language customer journey with no waiting Personalized greeting (caller ID/authentication) Emotion detection to optimize call distribution
Productivity gains and reduced operating costs
Boost your productivity and customer service quality by automating high-volume call flows.
Reduction of DMT
Reduce call routing errors
Eliminate waiting time for simple requests
Optimizing agent performance
Opt for intelligent call distribution and enable your agents to become true customer relations experts.
- Only handle high value-added calls
- Call transfer with context: reason, customer profile, history, emotions...
- Enhancing skills
Only handle high value-added calls
Call transfer with context: reason, customer profile, history, emotions...
Enhancing skills
Welcomebot benefits
Multilingual
40 languages managed and recognized by the Welcomebot
Smart Routing
Intelligent routing to the right service based on demand
Emotional AI
Emotional analysis to adapt conversation to each situation
Voice design
State-of-the-art voice customization for more natural interactions
And you, have you a callbot project?
70%
Automation of repetitive tasks
30%
Lower operating costs
+20 pts
Service quality