Welcomebot

Receive and evaluate your incoming calls 24/7

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What is the Welcomebot?

The Welcomebot is revolutionizing the welcoming of your customers by allowing them to express their request in natural language. Once the request is evaluated, the call is transferred to a processing bot or to the appropriate advisor.

Amélioration de l'expérience client

Zaion Banking - solution de relation client dédiée au secteur de la banque

Improve the customer experience

Address your customers’ needs in all kinds of situations and provide them with a unique voice experience.

A flexible and smooth customer journey in natural language without delays
A personalized greeting through caller ID authentication
Emotion detection to improve call distribution

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Increase productivity and reduce operational costs

Boost your productivity and customer service quality by automating a large volume of calls.

Reduction of call routing errors
Reduction of average processing time
Elimination of waiting time for processing simple requests

Optimize operator performance

Opt for intelligent call distribution and allow your operators to become true customer relationship experts.

Handling high value-added calls only
Call transfers with background information such as the reason for calling, the customer’s profile, previous experiences, and emotions
Appreciation of operators’ skills

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Advantages of the Welcomebot

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MULTILINGUAL

40 languages managed and recognized by the Welcomebot

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SMART ROUTING

Smart routing to the right service based on demand

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SMART TALKING & EMOTIONAL AI

Emotional analysis to adapt the conversation to each situation

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CUSTOMIZABLE GREETING VOICE

State-of-the-art voice customization for more natural interactions