The Processingbot handles the request from start to finish without the need for the intervention of an advisor.
What is the Processingbot?
Improve the customer experience
Address your customers’ needs in all kinds of situations and provide them with a unique voice experience.
• No waiting time and instant processing of the request
• 24/7 availability
• Increased customer self-service
Optimize operational performance
Boost your productivity and customer service quality by automating a large volume of calls.
• Decrease in processing time
• Reduction in call volume handled by advisors
• Continuous improvement through Machine Learning
Human Resources development
Free your operators from low-value tasks and allow them to become true customer relationship experts.
• Increase employee engagement
• Elimination of time-consuming tasks
• Improve the skills of individual employees