What is a processing bot?
The Processingbot handles high-volume, repetitive and low-value-added requests end-to-end, without the intervention of an advisor.
Improving customer experience
Respond to your customers' needs in all circumstances and offer them a unique voice experience.
- Eliminate waiting time and process requests instantly
- 24/7 availability
- Increased customer self-service
Optimizing performance operational
Boost your productivity and customer service quality by automating high-volume call flows.
Reduced processing time
Reduced call volume handled by advisors
Continuous improvement through Machine Learning
Human Capital Development
Free your agents from low value-added tasks, and let them become true customer relations experts.
Increased employee commitment
Eliminate time-consuming tasks
Improving individual skills
Processingbot benefits
Sector corpus
A range of available customer paths tailored to the specific needs of each sector
Multilingual
40 languages managed and recognized by Processingbot
Fast integration
Scalable, robust and scalable solution that integrates easily into your technical ecosystem
Smart talking
Natural language understanding, with a response adapted to each request
And you, have you a callbot project?
70%
Automation of repetitive tasks
30%
Lower operating costs
+20 pts
Service quality