The voicebot: a voice-recognition solution

This conversational virtual agent is able to understand and respond to any request made through a speaker or any other connected device.

After understanding the customer’s intention, the voicebot can either continue the conversation through additional questions or instant answers, or perform tasks and simplify the customer journey.

The Zaion voicebot has been trained to adapt to all types of accents, sound environments and the user’s speech rate.

In addition it offers real added value for people with visual disabilities.

Why the voicebot?

The implementation rate of connected objects and speakers in our everyday life shows how voice is the most widely used medium.

Voice can be used alone (which is the case with connected speakers), in combination with text and images (such as websites) or as part of a mobile application for an optimal user experience.

THE ADVANTAGES OF THE VOICEBOT

IMPROVEMENT OF CUSTOMER EXPERIENCE

- 24/7 service

- Immediate response

- Innovative and personalized service

- Hybrid Advisor/Callbot approach

- Multilingual service

HUMAN CAPITAL DEVELOPMENT

- Processing of higher value-added tasks

- Better availability for the customer

- Versatile and cross-functional

- Increased employee satisfaction and lower staff turnover

ACCELERATION OF DIGITAL TRANSFORMATION

- Digitalization of the telephone channel for powering digital applications

- Multi-channel customer process management

- IS connection and databases

REDUCTION OF OPERATIONAL COSTS

- Automation of contact screening

- Elimination of the post-call

- Decrease of call backs