Kraisis

Crisis management system enhanced by AI

In times of crisis,

Kraisis answers all calls no matter the volume or channel

and ensures a quick, consistent, and appropriate response

to support your workforce

Recurring threats to your service continuity

Recurring threats to your service continuity

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An emergency that requires an almost immediate response

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Unpredictable call peaks that can quickly overwhelm communication capacities

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Insufficient resources and inadequate training for emergency situations

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Compliance and speech consistency that are impossible to measure without a script

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Lack of a knowledge base which limits the scope of response

A tested and ready-to-use device that can be immediately activated right when you need it

A scalable solution capable of handling almost unlimited volumes

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A hybrid Bot-Advisor solution, guaranteeing the handling of calls and providing real-time support to advisors

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An AI pre-trained by sector capable of detecting emotions for an empathic and suitable response

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A continuously enriched response database and improved conversational paths made possible by Machine Learning

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Contextualized ASR

Natural language understanding

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Zaion Optimized NLP

By business sector and intention detection for all types of crises

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Zaion Voice AI

Language and caller profile detection such as age, emotions, and distress level

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Geolocation

Geolocation of the caller requesting coordinates by voice

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Smart Routing

Routing of the call to the most suitable and skilled employee

Matmut Success Story

“Our callbot was deployed in less than 7 days. It was able to process unanswered calls, transcribe a significant amount of them into emails containing the policyholder’s request, which then allows for asynchronous but efficient processing.”

François Di Zazzo, Deputy Managing Director of the Matmut Customer Service Department