Kraisis

Crisis management system enhanced by AI

In times of crisis,

Kraisis answers all calls no matter the volume or channel

and ensures a quick, consistent, and appropriate response

to support your workforce

Recurring threats to your service continuity

Recurring threats to your service continuity

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An emergency that requires an almost immediate response
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Unpredictable call peaks that can quickly overwhelm communication capacities
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Insufficient resources and inadequate training for emergency situations
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Compliance and speech consistency that are impossible to measure without a script
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Lack of a knowledge base which limits the scope of response

A tested and ready-to-use device that can be immediately activated right when you need it

A scalable solution capable of handling almost unlimited volumes
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A hybrid Bot-Advisor solution, guaranteeing the handling of calls and providing real-time support to advisors
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An AI pre-trained by sector capable of detecting emotions for an emphatic and suitable response
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A continuously enriched response database and improved conversational paths made possible by Machine Learning
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Contextualized ASR
Natural language understanding
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Zaion Optimized NLP
By business sector and intention detection for all types of crises
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Zaion Voice AI
Language and caller profile detection such as age, emotions, and distress level
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Geolocation
Geolocation of the caller requesting coordinates by voice
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Smart Routing
Routing of the call to the most suitable and skilled employee
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Matmut Success Story

 

“Our callbot was deployed in less than 7 days. It was able to process unanswered calls, transcribe a significant amount of them into emails containing the policyholder’s request, which then allows for asynchronous but efficient processing.”

 

François Di Zazzo, Deputy Managing Director of the Matmut Customer Service Department