In crisis situations, Kraisis responds to all contacts, regardless of volume or channel and guarantees a rapid, consistent and relevant response in support of your resources.
Health crises & product recalls
Storms & natural disasters
Cyberattacks & BCP
Industrial accidents
Recurring threats to your service continuity
An emergency that requires an almost immediate response
Unpredictable call peaks that can quickly saturate communication capacities
Inadequate resources and training for crisis situations
Conformity and homogeneity of discourse impossible to measure in the absence of a script
Lack of a knowledge base limits the scope of response
A tested, ready-to-use device that can be activated when you need it
A scalable solution capable of processing virtually unlimited volumes
A hybrid Bot-Advisor solution that guarantees call handling and real-time support for advisors
AI pre-trained by sector, capable of detecting emotions for an empathetic, tailored response
A continuously enriched response database and improved conversational paths thanks to Machine Learning
Recurring threats to your service continuity
Asr Zaion contextualized
Natural language understanding
NLP Zaion Optimized
By sector of activity and detection of intentions relating to each type of crisis
IA Vocale Zaion
Detection of language and caller profile (age, emotions, level of distress...)
Geolocation
Caller geolocation by voice (request for contact details)
Smart routing
Routing the call to the right skill
Testimonial Matmut
"Our callbot was deployed in less than 7 days. It was able to process unanswered calls, transcribing a large proportion of them into emails containing the member's request, which then allows for slightly asynchronous but efficient processing."
François Di Zazzo, Deputy Managing Director, Matmut Member Relations Department.
And you, have you a callbot project?
70%
Automation of repetitive tasks
30%
Lower operating costs
+20 pts
Service quality