Voice Analytics

Extract and enhance useful information from conversations using AI.

Extract and enhance useful information from conversations using AI

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VOICE SIGNAL ANALYSIS & TRANSCRIPTION
Recording, transcribing and analysis of all vocal and written conversations
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EMOTIONAL AI
Fine-tuned detection of emotions in voice and text and monitoring their evolution in the conversation
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METADATA EXTRACTION, VALUATION & RETRIEVAL
Omnichannel and multicriteria analysis: turns of speech, silences, emotions, intentions, and entities and other metadata
Voice Analytics: When voice AI revolutionizes conversation analysis
Voice Analytics: When voice AI revolutionizes conversation analysis
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AGENT SCORING & AGENT COACHING
– Automated listening grid

– Performance evaluation

– Personalized coaching suggestions
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COMPLIANCE MANAGEMENT
Automatic alerts in case of escalation or non-compliance
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CUSTOMER INSIGHTS & WEAK SIGNALS
Detecting trends and business opportunities such as product improvements and business rules