“Call” refers to the phone channel and “Bot” refers to the ability to answer automatically and immediately.
The callbot is a software program capable of understanding customer intentions in natural language and providing a precise response according to the context.
In the course of time and through machine learning, bots become more intelligent and efficient. The solution is being used more and more in companies.
These days the telephone still remains the preferred channel for users. This has been proven by the technologies developed by Big Tech firms and the studies carried out by specialized companies that reinforce and confirm the upward trend of voice.
With this in mind, Zaion’s callbot puts the voice back at the heart of the customer experience.
It has the most advanced cognitive capabilities on the market with models developed for every industry and thus allows the automation of many use cases.
Unlike the chatbot which relies on written language, the callbot allows users to be understood and give a spoken response. By using a virtual conversational voice agent, companies and organizations can make it easier for customers and users to access their customer service at any time, even while on the go.
Zaion’s AI technology automates the processing of high-volume conversations to improve customer relations.
Oral communication is the most natural and efficient form of expression. Therefore, our R&D teams are working daily on the development of additional features to enrich and streamline our conversations.
“We are developing advanced algorithms to mitigate cognitive biases stemming from the source and gender in voice processing. This means that no speech is left misunderstood.”
Franz Fodéré, founder of Zaion