Receive and qualify your requests 24/7. Omnichannel, for voice on the phone, as well as in writing for your website
No more "type 1...2...3" and endless queues!The Welcomebot revolutionizes the way you welcome your customers, allowing them to express their requests in natural language. Once the request has been qualified, it is transferred either to a Processingbot for automated processing, or to the appropriate advisor.
Respond to your customers' needs in all circumstances and offer them a unique voice and text experience.
Flexible, seamless natural language customer journey with no waiting Personalized greeting (caller ID/authentication) Emotion detection to optimize call distribution
Boost your productivity and customer service quality by automating high-volume call flows.
Reduction of DMT
Reduce call routing errors
Eliminate waiting time for simple requests
Natural language greeting and qualitifcation
Identification Authentication
Profile and emotion detection
Intelligent routing to the right skills
Meet your customers' needs in all circumstances and offer them an unparalleled experience.
- Smooth, wait-free customer flow
- Personalized welcome
- Optimized responses based on detected emotions
Boost your operational efficiency and the quality of your customer service by automating high-volume requests.
- Reduce routing errors
- Reduce processing time (DMT)
- Eliminate waiting time for processing simple requests
Opt for intelligent call distribution and enable your advisors to become true customer relations experts.
- Handle only high value-added calls
- Contextualized call transfer: reason, profile, history...
- Increase skills in handling complex requests.
70%
Automation of repetitive tasks
30%
Lower operating costs
+20 pts
Service quality
Zaion is the European expert in Customer Relations solutions enhanced by Artificial Intelligence.