Create the most powerful callbot with ourlow-code conversational AI solution
Voice-activated conversational agent powered by our unique technologies: ASR, NLP and NLU.
What is a callbot?
The callbot is a piece of software capable of understanding customer intentions in NLU "human" language and providing a precise, context-sensitive solution.
Over time, and thanks to machine learning, callbots are gaining in intelligence and performance, and are being used more and more throughout the enterprise.
What are the benefits?
- Automate low value-added calls
- Improving customer satisfaction
- Reduce operating costs
- Reduce MTD (mean treatment duration)
Callbotputs voice at the heart of customer relations
Today, the telephone remains the preferred channel for users. As proof, the technologies developed by the GAFAMs (Google, Amazon, Facebook, Apple and Microsoft) and studies by specialized firms reinforce and confirm the voice trend. With this in mind, the Zaion callbot puts voice back at the heart of the customer experience. It boasts the most advanced cognitive capabilities on the market, with models developed for each sector of activity, enabling the automation of numerous use cases that drastically improve the work of your customer relations team: categorizing telephone calls, taking the needs of unhappy customers into account, easing the bottleneck of incoming requests, crisis management...
The callbot
Go further in your conversations
Oral communication is the most natural and effective form of expression. That's why our R&D teams work every day to develop additional functionalities to enrich and streamline conversations and achieve optimum quality of service.
"We are developing expert algorithms to mitigate cognitive biases related to origin and gender in voice processing. So that no speech remains misunderstood." Franz FODERE, founder of Zaion
Automate low-value requests
Unlike the chatbot, which uses the written word, the callbot has the ability to understand vocal language (NLU) and formulate an oral response (NLP). By using a voice-enabled virtual conversational agent, companies and organizations can simplify access to their customer service, enabling consumers and users to access it at any time for rapid processing of their requests.
Zaion's AI technology automates the processing of high-volume conversations to improve the customer experience. Thanks to this AI-powered agent, your advisors have access to precise information on the caller's profile and requests. Far from taking the place of humans, the bot helps them with their day-to-day tasks.
Callbot, when AI comes to the aid of your customer service department
Companies (banking, insurance, energy) that use bots generally do so with the aim of automating specific cases: declaring a claim, subscribing to a new contract, tracking parcels, reissuing contractual documents, etc.
The Zaion bot is designed to meet these needs, and adapts to the typology of your requests: whether it's a question of qualifying calls, routing them to the competent and available advisor, managing an exceptional flow, handling simple requests from end to end, or helping an operator deal with an unhappy customer by transcribing the context of previous calls, voice understanding on the telephone is a formidable ally for businesses.
In addition to understanding the purpose of the user's call, the callbot is also able to respond to it and itself initiate follow-up actions, such as sending a confirmation email, letter or SMS, or creating a ticket for after-sales service, or transcribing the conversation for asynchronous processing by an available advisor.
The callbot is a real ally for customer service staff. It relieves them of repetitive, non-value-added tasks, allowing them to concentrate on the most intellectually and commercially interesting requests. The text transcription of requests enables new employees to train alongside their manager on real back-office cases before being confronted with live customers.
At ZAION, our expert AI teams and our own research lab work together to develop and continuously improve our unique proprietary technologies on the AI market.
And you, have you a callbot project?
70%
Automation of repetitive tasks
30%
Lower operating costs
+20 pts
Service quality