Ensure the continuity of your service, even during peak call periods
The Overflowbot backs up your resources to handle all unanswered calls, whatever the reason: saturated lines, non-business hours, long waits, etc. Once the call has been qualified, the Overflowbot automatically transmits all relevant information to your staff for asynchronous processing, via e-mail or workflow. Once the call has been qualified, the Overflowbot automatically forwards all relevant information to your staff for asynchronous processing, via e-mail or workflow.
Improving customer experience
Respond to your customers' needs in all circumstances and offer them a unique voice and text experience.
Flexible, seamless natural language customer journey with no waiting Personalized greeting (caller ID/authentication) Emotion detection to optimize call distribution
Productivity gains and reduced operating costs
Boost your productivity and customer service quality by automating high-volume call flows.
Reduction of DMT
Reduce call routing errors
Eliminate waiting time for simple requests
Features
Overflow configuration and management
(schedules, volumes)
Quantitative analysis of requests processed by the Bot
Send for asynchronous processing via mail or API
Open interface for easy integration into your technical system
Benefits of
theOverflowbot
Improving the customer experience
Ensure continuous availability and respond immediately to your customers' needs:
- 24/7 uninterrupted availability
- Instant response to requests
- Enhanced customer self-care
Responsiveness, efficiency and scalability
Take advantage of minimal system integration for rapid implementation:
- Low level of IS integration required
- Rapid operational deployment
- Virtually unlimited simultaneous call handling capacity
Optimizing resources
Reduce processing time using information collected by the Bot:
-Reduce callback
- Optimized scheduling for proactive management
And you, have you
a callbot project?
70%
Automation of repetitive tasks
30%
Lower operating costs
+20 pts
Service quality