Zaion, the French specialist in callbots (conversational robots) raises its 2nd round of funding of 3 million euros in less than 12 months.
The company, founded by call center and customer relations expert Franz Fodéré, has already signed significant contracts in less than 12 months, including with the Crous d'Ile-de-France, Generali, Pro BTP and April. The callbots it has deployed handle more than 15,000 calls a day.
Its expertise in the creation of callbots and chatbots enables it to automate customer relations using artificial intelligence, or to implement conversational robots, which it offers in Saas mode. The funds were raised from France Mutualiste, already a customer of the company, and from prestigious private investors, heads of investment funds (who intervene on a private basis) or entrepreneurs recognized in their field. One of them is an engineer considered a benchmark in his field in France. With this investment, La France Mutualiste, a mutual insurance consultancy, is continuing its transformation by adding the particularly innovative skills of start-ups: Zaion and, last February, Testamento.
Artificial intelligence for enhanced customer relations
In less than 2 years, Zaion has become a leader in the creation of callbots and a specialist in augmented customer relations. The company is now present in 4 European countries and has around twenty major accounts. The start-up has developed a hybrid call center-callbot model to make customer relations more efficient, while favoring the human dimension. Its technology, based on conversational voice, aims to improve the customer experience by offering a personalized relationship and more instantaneous response. Zaion enables its customers to automate the most repetitive interactions, and thus promote a higher value-added contact for advisors. The world in which Zaion operates is well known to its Chairman and Founder, Franz Fodéré. This Supélec engineer was formerly Managing Director of B2S (now Comdata, one of Europe's leaders in customer experience outsourcing).
Analyzing and processing telephone conversations is a global challenge for companies in all sectors. Every year, more than 270 billion conversations are received and processed by call centers and customer services departments of American companies.
"In 56% of cases, customers and consumers indicate that they have not received an adequate response or that their request has not resulted in adequate processing. Operating a form of triage station upstream of what can be automated, via AI or callbots, is one element of the answer. This frees up agents and call center agents to focus on value-added conversations," says HC, an industry expert.
By the En-Contact editorial team
Credit: Manuel Jacquinet copyright
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