How Lisa, Europe's 1st sales callbot, automated nearly 60,000 orders for Butagaz

Butagaz worked with Zaion to deploy a Callbot solution called Lisa. As a result, Butagaz has been able to deliver a service that meets its customers' expectations - fast, personalized and flexible.

Today, Lisa has placed nearly 60,000 orders. This solution has enabled them to create a complete customer journey, from qualification to order taking, right through to tracking and delivery. The Lisa Callbot brings two main benefits to the company:

Improving the omnichannel customer journey

• 24/7 call handling
• Suggest a conversational channel corresponding to customer expectations
• Voice-activated identification of customer and request

Increasing customer satisfaction

• Immediate care
• 24/7 availability
• Smooth running

With the Zaion turnkey solution, Butagaz achieves a customer satisfaction rating of over 8/10 for the quality of its service.

Agnès TestardButagaz Customer Experience Director, stresses that "whether orders arrive from Lisa, from our web-based customer area or taken by a human customer advisor, there's no difference in quality".

Jason HouliButagaz Customer Experience Project Manager "Zaion's real advantage is customer relations. We don't start with technology, but with customer relations, which is at the heart of Zaion's business."