Take a look at La Banque Postale's use case and discover how the Callbot (or conversational voice agent) can improve the customer experience and enhance human capital.
Banking Webinar: Thursday, October 13 at 10 a.m.
In the digital age, banking professions are undergoing radical change, with job cuts, budget cuts and the disappearance of some physical branches... However, customers still have the same expectations: advice, service and personalization. The challenge for the banking sector is to reconcile human values with digital transformation.
Through the use case of La Banque Postale, discover how the Callbot (or conversational voice agent) becomes a source of customer experience improvement and human capital enhancement. It enables bankers to concentrate on the most complex tasks (which are more interesting and add commercial value), and to entrust simpler, recurring requests such as checking account balances to the bots.
Speakers:
- Maud Allonneau, Projects Manager - Customer Relations Services Department, La Banque Postale
- Karine Trichereau, Project Manager - Customer Relations Department, La Banque Postale
- Thierry de Laitre, VP Customer Success Zaion
