Zaion invites you to SITL (Semaine de l'Innovation du Transport et de la Logistique) on April 5, 6, 7 and 8 in Paris Villepinte.
Zaion invites you to Salon SITL (Semaine de l'Innovation du Transport et de la Logistique)
Zaion is pleased to invite you to the SITL show on April 5, 6, 7 and 8 in Paris, Villepinte, Hall 6.
Register and take part in our conference.
Thursday, April 7, 2:00 to 2:45 p.m. - Workshop 2
Callbot: how to enhance the role of customer service advisors?
The bot is not there to replace the human, but to support him, to create the hybrid advisor of the future. It can, for example, keep customers waiting while identifying and qualifying their requests. It can then autonomously track deliveries, make changes or book appointments, while relieving the advisor of repetitive and tedious tasks.
The arrival of a new member of a team brings a breath of fresh air. But what if that new colleague were a bot? Wouldn't the arrival of a bot among colleagues be a real novelty, a surprising event? Of course, we won't be sharing lunch with him or telling him about our last vacation (although... who knows what our bots will be capable of tomorrow), but a bot is new, it's intriguing, it's the future!
Speakers
- Nicolas Tellier, CEO - Agediss
- Annabelle Jourdain, Customer Satisfaction Manager - Agediss
- Krisnen Narrainen, Account Executive - Zaion
- Matthieu Bécheau - Customer Success Director - Zaion
