Assistance sector: your customers need you! Be instantly available 24/7 to satisfy them.
In the assistance sector, more than in many others, the telephone is the preferred method of contact between the customer and the assistance provider.
It goes without saying that the assistance business is marked by a sense of urgency, but it is also very often marked by seasonality. Seasonality can be anticipated, but in the case of climatic events, for example, it can become unpredictable. This seasonality gives rise to call peaks that a 100% human system struggles to absorb.
In response to these issues, Callbots can be used to manage call peaks when support representatives are unable to respond within a satisfactory timeframe. And offer customers a 1st interaction, whatever the day or time of call (available 24/7) by qualifying their needs. Waiting time finally becomes useful time, not wasted time.
Discover 4 use cases where Callbot can help your customer service department deal with repetitive and time-consuming requests.
Download the Ebook
* are required
