Find out why DIAC chose Zaion to better manage its call peaks and answer frequent customer questions without waiting.
Faced with the challenges of digital transformation and the ongoing optimization of the customer experience, Mobilize Financial Services (formerly DIAC), in collaboration with Zaion, wanted to deploy Callbot solutions (processing and overflow) to reduce customer waiting times.
Luce Guiraud, Customer Relations Manager at DIAC: "Zaion's customer experience gives us a wealth of advice. We're working with real customer relations professionals.
Nathalie Combier, Customer Relations Manager and Callbots Project Leader at DIAC, emphasizes that the Zaion solution "is much more than a robot that responds to customers, it's a global solution".
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