Digitalization is at the heart of the Europ Assistance Group's strategy. Based on the observation that when a customer needs assistance, they are more likely to call than log on to their online customer area, Europ Assistance Belgium wanted to implement a Callbot with a dual objective:
- Digitize this type of request by automating the voice channel
- Relieve support staff of repetitive tasks
With more than 20,000 calls handled per year, Zaion enables :
- Rapid customer care thanks to a bilingual French/Flemish bot who understands and responds in both languages
- Sorting requests according to their degree of urgency
The Europ Assistance Callbot efficiently handles incoming calls and absorbs call peaks for breakdown requests.
Read the testimonials of Michel Kennis, IT Director, Europ Assistance Belgium, and Heykel Boulares, Operations Manager, Europ Assistance Belgium.
Download the Success Story
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